Return & Refund Policy

At Makes-People-Grin, we take pride in providing quality coffee and a great shopping experience. Your satisfaction matters to us, and we're committed to helping resolve any issues with your order.

Please review our Return & Refund Policy below.

Returns

Because our coffee products are freshly roasted and considered perishable food items, we do not accept returns or exchanges for coffee products once an order has been processed or shipped.

For health, safety, and quality reasons, we cannot accept returned coffee products, even if they are unopened.

However, if your order arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.

To help us resolve your concern, please provide:

•     Your order number

•     A description of the issue

•     Clear photos of the product and packaging, if applicable

We will review your request and coordinate with our fulfillment partner to determine whether a replacement or refund is appropriate.

If the issue is confirmed to be the result of a fulfillment or production error, we will work toward a suitable resolution at no additional cost to you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We cannot guarantee replacements or refunds for orders that are lost, delayed, or delivered incorrectly due to inaccurate or incomplete shipping details provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We will do our best to assist you before the order is processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the designated shipping carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us so we can help investigate the issue.

Refunds or replacements for lost, stolen, or delayed shipments will be evaluated on a case-by-case basis, depending on the circumstances and the results of the carrier investigation.

Order Cancellations

We understand that plans can change.

If you need to cancel your order, please contact us as soon as possible.

Because our coffee products are processed and fulfilled promptly, cancellations cannot be guaranteed once an order has entered production or fulfillment.

Orders that have already been shipped cannot be canceled.

Non-Refundable Situations

Refunds or replacements are generally not available for:

•     Changes of mind or personal taste preferences

•     Incorrect products, flavors, roast levels, or grind options selected during checkout

•     Incorrect or incomplete shipping information provided by the customer

•     Orders that have already been processed or shipped and are no longer eligible for cancellation

•     Products that have been used or consumed without a verified quality issue

These limitations do not affect any rights customers may have under applicable consumer protection laws.

Contact Us

If you have any questions about your order, returns, or refunds, we're happy to help. makespeoplegrin@gmail.com.

Please include your order number when contacting us so we can assist you as efficiently as possible.

Thank you for choosing Makes-People-Grin. We appreciate your support and look forward to being part of your daily coffee routine.